Please reach us at customerservice@onthewaypsl.com if you cannot find an answer to your question.
We operate every day of the school calendar.
You may have one driver in the morning and another in the afternoon, but typically, they are the same.
Yes, all our vehicles have cameras installed inside to ensure the safety of all passangers.
We conduct a full background check on all our drivers before they begin working with us.
Our pricing is based on the type of vehicle, distance traveled, and time of day. You can get an estimate by filling out our online registration form.
Registration is free of charge. However, the company requires a week’s deposit in advance. The deposit amount is typically equivalent to the cost of one week of service.
This service is provided on a weekly basis. It is not a contract and can be canceled at any time. If you cancel with a 14-day notice, your deposit will be applied to the last week of service. If you cancel without notice, the deposit is non-refundable.
Our service is paid weekly. Your weekly service fee will be automatically charged using a credit card authorization provided to us at the time of service confirmation. Payment is due every Monday. Any payments made after Wednesday of the same week will incur a $5.00 late fee. If payment has not been received by Friday of the same week, services will be suspended until the account is paid in full.
The company operates every day of the school calendar. Whether your child attends or not, you will still be charged for a full week of service. This includes any personal vacations. However, we do not charge for Thanksgiving break, Christmas break, or Spring break.
No, we do not prorate that week. It will still be charged as a full week.
Yes, but this is decided on a case-by-case basis.
Yes, we can make certain accommodations for different pick-up and drop-off locations based on each case
We may be able to offer a customized schedule to meet your specific needs, as long as we can incorporate it into our current routes and schedules.
Our fleet consists of various vehicles: Ford E-350 & Transit 350 (16-passenger vans), Ford E-450 (mini buses, yellow or white), large yellow school buses and Coaches
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